ORDER PROCESSING TIME
Most order will be shipped the next business day. If you require same day shipping please call before placing your order to confirm that it is possible.
DOMESTIC SHIPPING (USA)
When your items are shipped, you will receive an email confirmation from UPS or USPS.
Most US orders are shipped via United Parcel Service (UPS) from Long Beach, CA. Transit time ranges from 1-5 business days. If you would like your shipment to be expedited, you can choose from 3-Day Ground, 2-Day Air or Next Day Air shipping. Please note that UPS does not deliver to P.O. Box addresses. UPS Ground and 3-Day is not available to Hawaii or Alaska, if you are shipping to Hawaii or Alaska, please choose either UPS 2nd Day or UPS Next Day.
Smaller items may be shipped via USPS Priority Mail.
See UPS Ground Map below for delivery times from Long Beach, CA
INTERNATIONAL SHIPPING
*** Many countries have import taxes or fees. Please look into this before placing your order so there are no surprise taxes when your order arrives. We are not responsible for these taxes and fees and will not accept returns if these fees are not paid.
International orders are shipped via USPS. USPS Priority Mail takes 6-10 business days and provides tracking to major destinations. USPS Priority Mail Express takes 3-5 business days and provides tracking to major destinations.
If there is a difference in actual shipping cost vs. what the website has calculated, we will contact you before processing your order.
RETURNS, REFUNDS & EXCHANGES
If you find that your order is incorrect, imperfect or for any reason does not meet your expectations please call or email within 5 days of receipt to discuss the options.
If it is determined that a mistake was made on our end, a refund can be issued or an exchange for the correct items can be made. If you decided that you no longer want the product that you ordered and it’s in it’s original unopened packaging it can be returned, bookcloth however cannot be returned since it is cut to order. Please contact us before sending your items back. Shipping fees are non refundable, and return shipping fees are the responsibility of the customer unless it is determined that an incorrect or imperfect item was shipped. It is suggested that you ship all items through UPS or any other shipping methods with tracking capabilities. If you are using United States Postal Service, please get delivery confirmation. We are not responsible for lost packages. Returns must be packed with as much care as they were packed when shipped out from the studio
Please call or email before mailing a return.
SALES TAX
By law sales tax is collected for items being shipped to California only. Sales tax is not collected for shipment to any other states or countries. The tax is automatically calculated at the time of checkout.